Customer Service Officer - Sydney

About Rex

Born and raised in country Australia, Rex is the nation’s largest truly regional carrier, connecting communities across six states. Guided by ‘Our Heart is in the Country’, we are dedicated to delivering heartfelt hospitality at every stage of the customer journey. As part of the Rex team, you’ll help support regional Australians and strengthen the future of regional aviation.

The Role

At Rex, delivering heartfelt hospitality is at the core of what we do. We are seeking motivated Customer Service Officers to join our Sydney Airport team in a part-time capacity. This role is ideal for individuals who are passionate about customer care, confident in providing assistance, and committed to creating positive experiences for our regional customers while contributing to the long-term success of our operations.

Key Responsibilities:

• Provide efficient, customer-focused check-in and boarding services at Sydney Airport.
• Assist with the safe and timely receipt and dispatch of aircraft.
• Conduct passenger marshalling on the tarmac and manage queues in the terminal.
• Complete pre-flight and post-flight operational duties, including updating flight information and ticket sales.
• Develop and maintain strong Sabre Departure Control System (DCS) skills through training provided by Rex.
• Deliver exceptional service to eligible Rex Lounge guests at Terminals 2 and 3, including the facilitation of lounge amenities and services.
• Provide dedicated assistance to Rextra Care customers to ensure a safe and comfortable journey.
• Support customers with damaged or lost baggage enquiries.
• Comply with company safety policies and standard operating procedures.
• Perform other duties as reasonably directed by the Airport Manager.
  

Key selection criteria:

• Strong communication, interpersonal and relationship building skills.
• Task-driven and focused, with the ability to manage time effectively, prioritise, and multitask.
• Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays.
• Experience with Sabre DCS is beneficial but not essential.
• Ability to work in a team environment.
• Well-presented with a professional, friendly, and approachable manner.

Candidate requirements:

• Strong customer service experience in a fast-paced, high-service environment (aviation, cruise, rail, hospitality, or tourism). Prior airline industry experience will be considered an advantage.
• Must be able to obtain an Aviation Security Identification Card (ASIC) and Responsible Service of Alcohol (RSA) certificate.
• Well-presented, professional, and enthusiastic about supporting regional aviation.