Regional Express (Rex) is Australia’s largest independent regional airline operating a fleet of more than 60 Saab 340 aircraft on some 1,500 weekly flights to 60 destinations throughout all states in Australia.Regional Express is currently seeking suitably qualified and motivated individual’s with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant’s located in Orange, NSW. These are temporary positions on a 12-month contract.Expressions sought for;3 x full-time Contact Centre Consultants1 x part-time Contact Centre Consultant2 x casual Contact Centre ConsultantsDuties and Responsibilities:Handle all incoming calls politely, efficiently and professionallyInbound reservation salesReservation and Ticketing functionsAnswer general customer enquiriesSupport travel agents and Rex airport locationsSupport Internet CustomersAssist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds.Assist with Queensland Support in live-check-in and freight.Essential Selection Criteria:Prior experience in customer service, preferably within a call centre environmentExcellent communication skillsProfessional phone mannerGood computer skillsA positive, enthusiastic attitude and the willingness to work as a part of a teamMust be able to work shift and a rotating roster to accommodate the call centre operating hoursConditions:Successful applicants will be given full training and paid as per the Regional Express Airline Services Collective Agreement 2018-2021, Level 2A.To Apply:Please submit your application with CV and covering letter addressing the above criteria via our website https://careers.rex.com.au/job-details/query/8048550 You must submit your application via the link above by close of business 28 January 2021. AUDOrange2800
