An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Melbourne Airport Team in the role of a Part-Time Customer Service Officer.Reporting:This position reports to the Melbourne Airport Manager.Position responsibilities:Provide domestic and regional check-in services for Rex at Melbourne AirportReservation and ticket sales including collection of moniesPre and post flight dutiesEditing flightsSales reporting and recording functions as appropriateAssist with the receipt and dispatch of aircraft including operation of aerobridge if requiredComputer system operations (SABRE)Departure Control System (DCS) knowledge Rex Lounge duties, including processing of guests, restocking and cleaningAssisting special needs customers. Passenger marshallingAssist customers with damaged and lost baggage enquiries Comply with requirements set out in the company’s safety policy and standard operating proceduresOther duties as requested by the Airport Manager Selection Criteria:Previous airline customer service experience essentialGDS experience essentialAble to obtain an ASIC (Aviation Security Identification Card)Able to work shift work that includes early starts, evenings and weekend workAbility to work in a team environment and a commitment to on time performancePrevious customer service experience mandatoryWell developed written and oral communication skillsOutstanding image and presentationComputer literacy of a high degreeAbility to work unsupervisedTo apply:Please forward a copy of your CV and a cover letter addressing the selection criteria via our website https://careers.rex.com.au/job-details/query/8030341 by Sunday, 10th January 2021. You must apply via the link above. AUDMelbourne
