An excellent opportunity exists for a suitably qualified individual in the role of Customer Service Trainer – NSW/ACT, based in Sydney. This is a full-time position that involves the direct oversight of Rex’s team of Customer Support Officers and contracted ground handling agents. This role leads and establishes priorities for the team to ensure ground employees meet or exceed Rex’s objectives for training, safety and compliance, on-time performance and customer satisfaction.Reporting:This position reports to the Head of Training.Duties and Responsibilities:Facilitation and delivery of ground operations training in all facets of Customer Service duties for Saab 340 and B737 aircraft, including and not limited to, check-in, flight dispatch, flight editing, disruption recovery, customer service delivery and aerobridge operation.Delivery of all classroom and practical Sabre training. Training in Check-in Kiosks and ABD’s.Ensuring all staff are trained to the highest level in accordance with Rex standard operating procedures and regulatory requirements.Ensure staff maintain currency under CASA regulations and Company L&D RequirementsAccountability in the first instance, for company procedural and regulatory complianceEnsuring operational compliance by providing appropriate training to staff and contractors at Hub and Rex Regional locations.Maintain accurate and up to date Training Records.Assist in the development of training programs.Complete paperwork and administrative requirements of the Ground Training DepartmentOther tasks as requested by the Head of TrainingKey Selection Criteria:Airline or industry experience minimum 5 yearsCertificate 4 in Work Place Training & Assessment or the willingness to undertake and complete the programExtensive experience in Sabre or similar preferredThe ability to competently facilitate Training & Assessment activitiesProven ability to manage a high workload under pressure with changing prioritiesSelf-starter with the ability to operate remotely unsupervisedBe customer focused and drivenMust have highly developed communication skills (both written and verbal) capable of delivering classroom and on the job trainingFlexibility to travel on a regular basisBe able to work shift work as required (when training on-line)Willingness to travel on a regular basisConditions:Salary and conditions will be discussed with the successful applicant.Please note that under the current Sydney Airport Airside Security Issuing Authority Policy, individuals that hold an ASIC or VIC are required to be fully vaccinated against COVID-19. To apply:Please submit your CV and cover letter by close of business Thursday, 26 May 2022. AUDSydney2000
